Last updated: August 14, 2026

This Privacy Policy explains how The Frosali Group SL, operating soul dept. (“soul dept.”, “we”, “us” or “our”), collects, uses, discloses and protects your personal information when you visit, use our services, or make a purchase through www.souldept.co or any related pages operated by us and powered by Shopify (collectively, the “Services”).

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

When you use our Services, we may collect personal information necessary to process your orders, provide our Services, communicate with you and improve your experience.

Information you provide directly

This may include:

• Name

• Billing and shipping address

• Email address and phone number

• Payment and transaction information

• Account details, if you create an account

• Information you provide when contacting customer service or otherwise communicating with us

• Information you provide when subscribing to marketing communications

Payment information is generally processed securely by Shopify and/or our third-party payment processors. We do not directly store complete payment card details.

Information collected automatically

When you use our website, certain information may be collected automatically, including:

• IP address

• Device and browser information

• Operating system

• Information about how you browse and interact with our website

• Referring URLs

• Cookie and similar technology data

Information received from third parties

We may receive information from service providers and business partners involved in operating our store, including:

• Shopify

• Printful

• Payment processors

• Shipping and delivery providers

• Analytics providers

• Marketing and advertising platforms

• Other service providers necessary to operate our business

2. How We Use Your Information

We may use your personal information to:

• Process, manage and fulfil your orders

• Arrange production, shipping, delivery, returns and refunds

• Communicate with you regarding your order or account

• Provide customer support

• Operate and maintain our website

• Improve, personalise and optimise our Services

• Send marketing communications where you have consented or where otherwise permitted by law

• Measure and understand the performance of our website and marketing

• Detect and prevent fraud, abuse and security incidents

• Maintain business and transaction records

• Comply with applicable legal, accounting, tax and regulatory obligations

• Establish, exercise or defend legal claims

Where required under applicable data protection law, we process personal information based on an appropriate legal basis, including performance of a contract, compliance with legal obligations, our legitimate interests or your consent.

3. Print-on-Demand Production & Printful

soul dept. operates using a print-on-demand fulfilment model.

Products purchased through our store may be produced, packed and shipped on our behalf by Printful and its associated fulfilment facilities and service providers.

When you place an order for a Printful-fulfilled product, we provide Printful with the information necessary to produce and deliver your order. Depending on the order, this may include:

• Your name

• Shipping address

• Contact information

• Order details

• Products purchased

• Other information necessary to manufacture, fulfil and deliver the order

Printful may process this information in different countries depending on the fulfilment location selected for your order.

Printful acts as a service provider involved in the production and fulfilment of our products and processes personal information in accordance with its own applicable privacy obligations and its agreements with us.

4. How We Share Your Information

We share personal information only where necessary to operate our business, provide our Services, fulfil orders or comply with applicable law.

This may include sharing information with:

Shopify
Shopify provides the e-commerce infrastructure used to operate our online store and processes information in connection with your use of our store.

Printful
Printful provides print-on-demand production, fulfilment and shipping services for our products. We provide Printful with the customer and order information necessary to manufacture and deliver purchases.

Payment processors
Payment information may be processed by Shopify Payments and/or other payment providers made available through our store.

Shipping and delivery providers
Your name, address and other necessary delivery information may be provided to postal services, couriers and logistics providers responsible for delivering your order.

Analytics, advertising and marketing providers
Where permitted by applicable law and, where required, based on your consent, we may use third-party services to understand website usage, measure marketing performance and communicate with customers.

Professional and technical service providers
We may share information with providers that assist us with hosting, IT, accounting, legal services, fraud prevention or other business operations.

Legal authorities
We may disclose information when required by law, regulation, legal process or a valid governmental request, or where necessary to protect our legal rights.

Business successors
Personal information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets or similar business transaction.

We do not sell or rent your personal information in the ordinary meaning of those terms.

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies for purposes including:

• Maintaining your shopping cart

• Remembering your preferences

• Providing essential website functionality

• Analysing website performance and usage

• Improving our Services

• Measuring marketing effectiveness

• Providing personalised experiences or advertising where permitted

Where required by applicable law, non-essential cookies are used only after obtaining your consent.

You can manage your cookie preferences through the cookie consent options available on our website and through your browser settings.

Disabling certain cookies may affect the functionality of our website.

6. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receiving marketing communications, we may send you information about soul dept., including product launches, collections, offers and other updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Withdrawing your consent does not affect the lawfulness of processing carried out before your withdrawal.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, complying with legal, accounting and tax obligations, resolving disputes and enforcing agreements.

Retention periods may therefore vary depending on the type of information and the applicable legal requirements.

When personal information is no longer required, we will delete or anonymise it where appropriate.

8. Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping any account credentials confidential and should contact us if you believe your account or personal information has been compromised.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

For individuals protected by the GDPR, these may include the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data in certain circumstances

• Request restriction of processing

• Object to certain processing

• Request data portability

• Withdraw consent where processing is based on consent

• Lodge a complaint with a competent data protection authority

To exercise your rights, please contact us at contact@souldept.co.

We may need to verify your identity before processing certain requests.

You also have the right to lodge a complaint with the relevant supervisory authority. In Spain, the competent national authority is the Agencia Española de Protección de Datos (AEPD).

10. International Data Transfers

Because we use international service providers, including Shopify and Printful, your personal information may be processed or stored outside Spain or the European Economic Area.

For example, order information may be processed in countries where our technology, production, fulfilment, payment or logistics providers operate.

Where personal data protected by the GDPR is transferred outside the European Economic Area, appropriate safeguards will be used where required by law. These may include adequacy decisions, Standard Contractual Clauses or other legally recognised transfer mechanisms.

11. Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law. If you believe a child has provided us with personal information improperly, please contact us so that we can investigate and, where appropriate, delete the information.

12. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content practices of third-party websites. We recommend reviewing the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, service providers, technologies, legal requirements or other operational reasons.

The current version will be published on this page together with the date it was last updated.

14. Data Controller & Contact

The controller responsible for the processing of your personal information through soul dept. is:

The Frosali Group SL
Spaces Palma Marina
Carrer de Monsenyor Palmer 1
07014 Palma, Illes Balears
Spain

VAT: ESB56943574
Brand: soul dept.
Email: contact@souldept.co
Website: www.souldept.co

If you have questions about this Privacy Policy, the processing of your personal information or wish to exercise your privacy rights, please contact us at contact@souldept.co.