Last updated: August 14, 2026

At soul dept., our products are made with intention. Most of our pieces are made-to-order, meaning they are produced especially for you once you place your order.

We work with Printful, our print-on-demand production and fulfilment partner, to produce, pack and ship our products.

This allows us to produce only what is actually ordered, helping us reduce waste and avoid unnecessary overproduction.

Production & Shipping Times

Because our products are made-to-order, please allow time for production before your order is shipped.

Production time: 5–7 business days

Estimated shipping time:

• Europe: 3–7 business days

• International: 7–14 business days

Production and shipping times are separate.

Please note that these are estimates only. Depending on your location, product, fulfilment facility, production capacity and shipping carrier, delivery times may vary.

Production & Fulfilment

Our products are produced and fulfilled on our behalf by Printful.

Depending on the product, your delivery destination, stock availability and production capacity, your order may be produced and shipped from different Printful fulfilment locations.

This means your order does not necessarily ship from Spain.

If you order multiple products, they may occasionally be fulfilled at different locations. In this case, your order may arrive in more than one package and at different times.

You will not be charged additional shipping fees solely because we divide your order into multiple shipments after purchase.

Where We Ship

We currently ship to the countries available for selection at checkout.

Availability may occasionally change due to shipping restrictions, regulatory requirements or the availability of fulfilment services in a particular destination.

Shipping Costs

Shipping costs are calculated at checkout based on factors such as your delivery location, products and order size.

The applicable shipping cost will be displayed before you complete your purchase.

Order Tracking

Once your order has been produced and is ready to ship, you will receive a shipping confirmation email with a tracking link.

You can use this link to follow your package and check the latest delivery updates directly with the shipping carrier.

Please note that tracking information may take a short time to become active after your order has been handed over to the carrier.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

Customs & Import Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where these charges are not already included or collected during checkout, they may be payable by the recipient.

Any applicable customs duties, import taxes or similar charges imposed by local authorities are the responsibility of the customer, unless applicable law requires otherwise.

We recommend checking your country's customs regulations if you are unsure whether additional charges may apply.

Incorrect Shipping Address

Please double-check that your shipping information is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at contact@souldept.co.

Once your order has entered production or has been shipped, we may no longer be able to change the delivery address.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs required to resend the order may be charged to the customer, to the extent permitted by applicable law.

Lost, Damaged or Incorrect Packages

If your package appears to be lost, arrives damaged, or you receive an incorrect or defective product, please contact us at contact@souldept.co with your order number and, where applicable, photographs showing the issue.

We will review the situation with our production, fulfilment and shipping partners and work with you to find an appropriate solution.

Although shipping carriers handle the physical transportation of your package, your order was placed with soul dept. / The Frosali Group SL. Please therefore contact us directly if there is an issue with your order rather than contacting Printful.

Nothing in this policy limits any statutory rights you may have under applicable consumer protection law.

Delays

We do our best to ensure that your order is produced and delivered within the estimated timeframe.

However, occasional delays may occur due to:

• Production queues

• High order volumes

• Shipping carrier delays

• Customs processing

• Weather or transportation disruptions

• Local delivery issues

• Other circumstances outside our reasonable control

Estimated production and delivery dates are not guaranteed unless expressly stated otherwise.

If you have concerns about a significantly delayed order, please contact us at contact@souldept.co.

Made-to-Order Products

Our made-to-order model helps us avoid unnecessary inventory and overproduction.

However, the fact that an item is produced only after an order is placed does not automatically exclude statutory cancellation, withdrawal, return or consumer rights that apply to your purchase.

Please refer to our Refund & Return Policy for information about returns, cancellations, defective products and your applicable consumer rights.

Thank You for Supporting Conscious Production

By choosing made-to-order, you're helping us produce based on actual demand rather than creating large quantities of stock that may never be used.

We appreciate your patience while your order is being made — it allows us to produce more consciously and with less waste.

Contact

soul dept. is operated by:

The Frosali Group SL
Spaces Palma Marina
Carrer de Monsenyor Palmer 1
07014 Palma, Illes Balears
Spain

VAT: ESB56943574
Email: contact@souldept.co